Create a user account

I have not received an SMS when creating a user account

If you do not have a Danish telephone number, make sure you have activated international roaming on your phone to receive the SMS.

If you still do not receive an SMS, change your choice of additional security to authenticator app.

  1. Tap on ‘Multi Factor Authentication’

  2. Tap on ‘Disable’ next to ‘SMS’

  3. Tap on ‘Enable’ next to ‘Authenticator app

Authenticator app

We recommend Google Authenticator or another authenticator app that generates a 6-digit code.

When setting up the authenticator app, you should:

  •        Scan the QR code with the authenticator app.

  •        Enter the stated ‘Shared Key Code’ in the authenticator app.

The authenticator app will now display a 6-digit code which you must enter to log in. Please note that depending on which authenticator app you use, this 6-digit code will change after a period of time.

On, you should:

  1.      Enter the 6-digit code from the authenticator app.

  2.      Click ‘Enable’.

  3.      Choose a password that you can remember.

Why do I need an email adress to use

You need to have an email address to receive an activation link to authenticate yourself as a user. It also allows you to reset your password if you forget it.

Can I use the same email adress for several users?

No, one email address can only be used for one user. If you have a child who needs documentation for a test result, create an account for the child with a different email address from your account.

I get an "Email already exists" message then I try to register as a user

A user account has already been created for this email address. From the homepage, you need to:

  1. enter your email address

  2. click ‘Log in’

  3. enter your password

  4. enter the 6-digit code from your phone or authenticator app.